Absolute Honesty [electronic resource] : Building a Corporate Culture That Values Straight Talk and Rewards Integrity

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WorldCom. Enron. Tyco. Shocking accusations of dishonesty and silent complicity have dominated headlines recently, and cost the American economy trillions of dollars. Clearly, dishonesty doesn’t pay. Drawing from these stories, as well as from more positive ones, Absolute Honesty shows how to establish and maintain a culture where honest communication is the norm, and employees can speak openly without fear of retribution. The book illustrates the impact that truthfulness and accountability can have on organizations, attacking the sort of passivity that allows little lies to grow into giant disasters. Structured around the Six Laws of Absolute Honesty, this insightful book goes beyond simply extolling the virtues of ethics to provide a template managers can use to maintain an environment of healthy debate. It also contains a toolbox of techniques anyone can apply to improve his or her ability to confront and resolve difficult issues. Companies can reap huge benefits from cultivating an atmosphere of trust. Absolute Honesty is an important, timely book that provides readers with the tools and strategies to establish a culture in which communication thrives and results speak for themselves.

Editor:

AMACOM,

Fecha:

2003

Formato digital:

CLOUDLIBRARY PDF

Idioma:

Inglés

Resumen

WorldCom. Enron. Tyco. Shocking accusations of dishonesty and silent complicity have dominated headlines recently, and cost the American economy trillions of dollars. Clearly, dishonesty doesn't pay. Drawing from these stories, as well as from more positive ones, Absolute Honesty shows how to establish and maintain a culture where honest communication is the norm, and employees can speak openly without fear of retribution. The book illustrates the impact that truthfulness and accountability can have on organizations, attacking the sort of passivity that allows little lies to grow into giant disasters. Structured around the Six Laws of Absolute Honesty, this insightful book goes beyond simply extolling the virtues of ethics to provide a template managers can use to maintain an environment of healthy debate. It also contains a toolbox of techniques anyone can apply to improve his or her ability to confront and resolve difficult issues. Companies can reap huge benefits from cultivating an atmosphere of trust. Absolute Honesty is an important, timely book that provides readers with the tools and strategies to establish a culture in which communication thrives and results speak for themselves.

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Reseña de Choise

One has to applaud a book that provides a template by which companies can operate both ethically and profitably. Experienced in human resource management and consulting, the authors offer a framework for honest and ethical corporate behavior, supported by an impressively documented variety of anecdotal examples. Stories about real people making real choices are an effective and engaging means of enlivening theoretical precepts. That many of these stories feature bad guys such as Kenneth Lay and Jeffrey Skilling from Enron and good guys such as Andy Grove from Intel adds to their currency. Nevertheless, this reviewer fears that many readers will start but never finish this book because of its PowerPoint presentation format. Almost every chapter begins with a bulleted list, followed by sections expanding on each bullet with a series of examples in story form. Although the format is attractive and easy to follow, and the stories--especially those at the beginning of the book--are timely, the repetitive structure makes it difficult for the reader to see how laws 5 or 6 differ from those that came before. Primarily of the "airplane reading" genre, this book could also be useful to undergraduate business students writing papers based on secondary sources. ^BSumming Up: Recommended. Upper-division undergraduate and practitioner collections. M. S. Myers Carnegie-Mellon University

Tabla de contenido

Acknowledgments	p. vii
Part 1 The Challenge	p. 1
Chapter 1 The Naked Truth	p. 3
The Kumbaya Syndrome	p. 4
It Ain't Easy	p. 7
Cultures of Integrity	p. 9
Compelling Brands	p. 10
Competitive Advantages	p. 12
Productive Workforces	p. 13
Consistent Leadership	p. 16
Positive Morale	p. 18
Chapter 2 A Culture of Absolute Honesty	p. 22
What Is Corporate Culture?	p. 24
Common Behavior Patterns	p. 25
Organizational Values and Beliefs	p. 29
Personal Attitudes and Assumptions	p. 37
Embarking on the Transformation	p. 40
The Formula for Effective Change	p. 42
The Transformation Process	p. 46
The Six Laws of Absolute Honesty	p. 49
Part 2 The Six Laws of Absolute Honesty	p. 53
Chapter 3 Absolute Honesty Law #1: Tell the Truth	p. 55
Tell the Truth: You Create Trust	p. 56
Tell the Truth: You Do the Right Thing	p. 57
Tell the Truth: You Discover It's Rarely as Painful as You Think	p. 58
Tell the Truth: You Pay a Higher Price for Lying	p. 60
Tell the Truth: You Get It Behind You	p. 62
Tell the Truth: You Keep Things Simple	p. 65
Eight Great Fears of Telling the Truth	p. 66
Fear Kills the Soul	p. 78
No Excuse for Abuse	p. 79
Fear No Truth	p. 80
Chapter 4 Absolute Honesty Law #2: Tackle the Problem	p. 82
Step 1 Do Your Homework	p. 83
Step 2 Open the Debate	p. 90
Step 3 Open Your Ears	p. 96
Step 4 Open Your Mouth	p. 100
Step 5 Open Your Mind	p. 103
Step 6 Close the Deal	p. 108
Chapter 5 Absolute Honesty Law #3: Disagree and Commit	p. 111
Speak Up and Disagree	p. 113
What Leaders Can Do to Encourage Disagreement	p. 120
Stop Whining and Commit	p. 127
What Leaders Can Do to Encourage Commitment	p. 135
Creating a Cultural Norm of Disagree and Commit	p. 139
The Brutal Facts of Greatness	p. 141
Chapter 6 Absolute Honesty Law #4: Welcome the Truth	p. 143
Defensiveness: The Enemy of Honesty	p. 145
Reasons for Defensiveness	p. 151
Moving from "Attack and Defend" to "Discuss and Solve"	p. 165
Minimizing Defensiveness in Others	p. 168
Removing the Great Wall	p. 174
Chapter 7 Absolute Honesty Law #5: Reward the Messenger	p. 176
Blatant Retribution	p. 178
Intentional but Subtle Retribution	p. 179
Unintentional Retribution	p. 181
Disconfirming Messages	p. 184
Perception Can Be Reality	p. 189
Sleazy, Wacko, Bizarre Management Practices	p. 190
Manager's Code of Conduct	p. 192
Truth on a Napkin	p. 201
Chapter 8 Absolute Honesty Law #6: Build a Platform of Integrity	p. 203
Focus on What's Important	p. 208
It Starts with Leadership	p. 209
Leadership Obsession = Organizational Infection	p. 213
Create a Platform of Integrity	p. 214
Build Your Platform on Ethical Tenets	p. 217
Noninstrumental Ethics	p. 219
Why Noninstrumental Ethics?	p. 220
Establish an Ethical Foundation	p. 224
Applying the Five Tenets to Up-Selling	p. 227
No Easy Answers	p. 228
Create and Stick to a Platform of Integrity	p. 229
Base Your Platform of Integrity on Solid Ethics	p. 230
Live by Your Platform of Integrity	p. 233
Developing the Tenets and the Platform	p. 235
Ethics and Profitability	p. 239
Toward an Ethical Culture	p. 240
Part 3 Where Do We Go from Here?	p. 243
Chapter 9 Building an Ethical Infrastructure	p. 245
Leadership	p. 246
Philosophy	p. 247
Communication	p. 248
Training	p. 249
Rewards and Consequences	p. 250
Small Businesses Too	p. 252
Don't Forget Good Judgment	p. 253
No Guarantee, but ...	p. 254
Chapter 10 Key Points to Help Your Implementation Efforts	p. 255
The Naked Truth	p. 256
A Culture of Absolute Honesty	p. 258
Absolute Honesty Law #1 Tell the Truth	p. 262
Absolute Honesty Law #2 Tackle the Problem	p. 265
Absolute Honesty Law #3 Disagree and Commit	p. 267
Absolute Honesty Law #4 Welcome the Truth	p. 270
Absolute Honesty Law #5 Reward the Messenger	p. 273
Absolute Honesty Law #6 Build a Platform of Integrity	p. 276
Notes	p. 279
Index	p. 287

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